Terms & Conditions

By accessing our website or using any of our services — including vehicle rentals, airport transfers, tours, and day excursions — you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services. These terms apply to all users, including travellers, customers, and website visitors.

Aitken Travels provides transport and travel-related services across Sri Lanka, including but not limited to: - Airport transfers (pickup and drop-off at Bandaranaike International Airport) - Round island tours with professional drivers - Day excursions to popular destinations - Self-drive vehicle rentals (cars, vans, motorbikes, scooters, and tuk-tuks) - Accommodation arrangement assistance All services are subject to availability and may vary based on season, demand, and location.

- Bookings can be made through our website, WhatsApp (+94 77 081 3690), or email (travelsaitken@gmail.com). - A booking is confirmed only after you receive written confirmation from our team via email or WhatsApp. - We reserve the right to decline or modify a booking based on vehicle availability, route conditions, or safety concerns. - Booking details (dates, destinations, vehicle type) should be verified by the customer before confirmation.

- All prices quoted are in US Dollars (USD) unless stated otherwise. - Prices are subject to change based on fuel costs, seasonal demand, and route distance. - Fuel costs are not included in the vehicle rental or tour price unless explicitly stated. - Payment methods include bank transfer and cash. Specific payment terms will be communicated at the time of booking confirmation. - No upfront payment is required for initial booking inquiries. Payment details will be discussed after booking confirmation.

- Free cancellation: Bookings can be cancelled free of charge up to 48 hours before the scheduled pickup time. - Late cancellation: Cancellations made less than 48 hours before pickup may incur a cancellation fee of up to 50% of the booking value. - No-shows: If you fail to appear at the scheduled pickup location without prior notice, the full booking amount may be charged. - Refunds: Approved refunds will be processed within 7–14 business days via the original payment method. - Changes: Date, destination, or vehicle changes can be requested at any time subject to availability. We will accommodate changes wherever possible at no extra charge.

For chauffeur-driven vehicles: - All vehicles come with a professional, licensed driver. - The driver’s accommodation and meals during multi-day tours are the responsibility of Aitken Travels. - Customers must treat the vehicle and driver with respect. For self-drive rentals (cars, bikes, tuk-tuks): - A valid driving licence is required. Foreign nationals must obtain a Temporary Driving Licence from the AAC (Automobile Association of Ceylon) — we assist with the application. The AAC fee of $42 is added during booking. - Renters are responsible for traffic violations, parking fines, and toll charges incurred during the rental period. - Vehicles must be returned in the same condition as received. Any damage beyond normal wear and tear will be charged to the customer. - Comprehensive insurance is included with all rentals, but does not cover damage caused by negligence, drunk driving, or unauthorised off-road use. - Fuel costs are the responsibility of the renter.

- Customers must provide accurate personal information, travel details, and contact details at the time of booking. - Customers are responsible for ensuring they have valid travel documents (passport, visa) for entry into Sri Lanka. - Customers must arrive at the agreed pickup location on time. Aitken Travels is not liable for delays caused by the customer. - Customers must comply with Sri Lankan traffic laws and regulations when using self-drive rental vehicles. - Any illegal activities conducted using our vehicles will result in immediate termination of service and may be reported to local authorities.

- Aitken Travels will make every effort to provide safe, reliable, and comfortable transport services. However, we are not liable for: - Delays caused by traffic, road conditions, weather, or events beyond our control (force majeure). - Loss or damage to personal belongings left in the vehicle. - Injuries or accidents caused by the customer’s own negligence while using self-drive vehicles. - Service disruptions caused by natural disasters, strikes, government restrictions, or pandemics. - Our total liability for any claim shall not exceed the total amount paid by the customer for the specific booking in question.

All content on this website — including text, images, logos, design elements, and code — is the property of Aitken Travels or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this website without prior written permission.

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact us: - Email: travelsaitken@gmail.com - WhatsApp: +94 77 081 3690 - Location: Galle, Sri Lanka